Create and Modify Contact List

A list is a group of one or more contacts, identified by email. You can build a list by importing contacts from excel or copy/pasting emails ( see article), directly selecting contacts to be part of the list, or you can create sign up forms that allow your web visitors to subscribe to a list. The contact list is a key component in your marketing campaign process as it forms the basis of campaign recipients. A more few interesting characteristics about the list in ContactPigeon.

  • It is possible for a contact to be part of none, one or more lists
  • You can see all the list a contact is part of within the contact profile
  • When you delete a list, the contacts on the list are not deleted

This article provides the step by step guide of how to create and to modify contact lists.

Create a New Contact List

Step 1. From the left side menu options, select   Contacts > Contact Lists. This brings you to a set of all visible lists you have within the platform. For new users, you will notice a few default lists - autoweb, My first list - that are part of the platform. Any visitor that joins through sign up and check out process will be added to autoweb. 

Contact lists

Step 2. Click on " New List" button to start a new list.

New list button

Step 3. Enter the name and description for the list.

  • Group name: this is the name of your contact list
  • Notes: short description of the list
  • Order: sorting order in which the list will be displayed. This is a numeric integer (0 to n) and used for ease of access and prioritization if you have multiple lists.

Contact list details

Step 4. When you complete, click on " Save" to create the new list, or "Save and add contacts" to begin adding contacts right after creating the new list.

Create a Dynamic Contact List with Segments

With ContactPigeon you can create both static and dynamic lists. For static lists, you have just to upload an excel file (.xls or .csv) with all your contacts. You can update this kind of lists manually, by uploading excel files with new information over time.

For creating dynamic lists that will be updated automatically according to criteria that you have set you should the following steps:


Click on the "Build a New Segment" icon in the dashboard that appears after clicking on the "Save and add contacts" button in the previous step of contact list creation.


Then you will land in the Segmentation section where you can create a dynamic list based on the criteria of your choice. You can find a detailed how-to guide in the article "How to set up a segment"


Modify Contact List

This section walks through the steps of editing a contact list (changing the list name, description, and sort order) and how to delete a contact list. 

Step 1. From the left side menu options, select   Contacts > Contact Lists.

Contact lists

Step 2. This brings you to a set of all visible lists you have in the platform.

Contact lists

I.Name - List Names. This can be sorted alphabetically in ascending or descending order.

II. Subscribers - Provides the count subscribers within each list

III. Sort Order - Sorting order can be manually updated, by updating the Up or Down arrow, or within the List descriptions. Additionally, you can define the visibility of the list by clicking on "[Hide]" icon. If you are working with a large set of lists, moving some list to Hidden helps to reduce the number of lists without having to delete them. You can also use the Hidden function to avoid accidentally modifying or deleting critical lists.  

IV. Segment list - Set criteria to segment the list further based on contact profile or behavior data (e.g., browsing history, email responses, etc.)

V. Edit - Edit the list Group name, Notes and Sorting Order

VI. Delete - Delete the list permanently. -- NOTE: THIS ACTION IS NOT REVERSIBLE!

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