Managing subscribers: Manually suppressing contacts from delivery

Manually suppressing contacts from receiving your brand's campaigns, newsletters, and promotions is a crucial feature for maintaining a targeted and engaged subscriber base. This functionality will allow you to selectively exclude specific contacts from receiving your email (or other) campaigns, ensuring that content is relevant and well-targeted.

Whether a user requests to opt-out, expresses a preference change, or encounters temporary issues, manual suppression provides the flexibility to respect these preferences and manage communication effectively. This proactive approach not only enhances the user experience by delivering more personalized content but also helps comply with privacy regulations and build a positive relationship between the brand and its audience.

Note: You need to be certain that you want to suppress the specific contact or contacts, as you will not be able to retrieve them later.

Step 1.

To manually unsubscribe a contact, go to the left side menu choose Contacts, and click on Contact Lists.

Step 2.

Then, locate and click on the desired list.

Choose the contact, i.e. the email you want to unsubscribe.

Step 3.

This step will take you to the detailed profile of the contact.

Click on Edit Contact

Go to Contact status, opt for "Do not send any messages" and then click on Save Changes.