How to set up price drop reminders

Step 1. Create the scenario

From the left side menu options, select eCommerce > Product Suggestions

Step 2: Select the Price drop reminder and click Continue

Step 3. Set the time interval

Type the  time frame  on the "Not older than (days)" field box. Then click Next Step

Edit the description of the scenario and click Generate code. The scenario code will appear.

Step 4: Insert the code into the dynamic campaign

Now that you have generated the code, you can move on and create the template for your price drop reminder.

Create a new campaign as you learned at the Build a new campaign article. Start modifying your template with the editor to design the layout of your choice (e.g. images, logos, text)

Then, drag-and-drop the Product Grid element from the menu on the right in the body of the email.


Select how many columns and rows you want 


Activate the scenario box (there is a drop-down menu where you can find the scenario you have created in the previous step)


Select the scenario you want and click Next.

Then, change the settings of the product template. You can change the color of the title, the price, the CTA button, and type a CTA text of your choice.

When you have finished designing your campaign, click Save & Continue.

To test it, send it to your email and ensure the quality of your email.

Step 5. Set up the automation campaign

From the left side menu, select Automation > New Whiteboard Flow (Beta)

Create the automation


Type the name and the description of the automation in the fields "Short name" and "Description" to easily identify your automation later.


From the "Starting Trigger" section, drag and drop the trigger "On pageview" into the white space.


Click on the blue "on pageview" element, and select "page URL" and "contains" from the drop-down menu and type:  /cp_events/catalog_change/price/sku:


On the left side of the menu, scroll down and drag-and-drop the element "Delay" from the "Actions" section.

Then click on the delay element and set it to 1 hour.


On the left side of the menu, scroll down and drag-and-drop the element "Web history" from the "Conditions" section.

Click on the yellow element and choose the "did not visit a URL that contains" option from the drop-down menu, type "success URL" and "792" in the fields as shown below.


On the left side of the menu, drag-and-drop the element "Date check" from the "Conditions" section.

Click on the element and set the parameters as shown below.

Connect the arrows.


Click on the pink "Go to Then" element and select the "Autoresponse message" tab.

→ The suppression list excludes contacts from receiving the same messages multiple times. In the price drop reminder automation, we want our subscribers to receive this message again.

So, from the drop-down menu, select "Remove from suppression list after the selected number of days", and type your preference.

Lastly, in the same step, click on the "Use an existing message" button to choose the repurchase reminder email you created in the previous step.

Then, from the pop-up window, select the Campaign you created previously.


This campaign should always be created in advance or before the creation of your Automation.

Click Select.


Once you have set up the conditions of your price drop automation, click on the "<<<Back to flow designer" icon.


On the left side of the menu, drag-and-drop the element "Stop and exit" from the "Actions" section.

Place two of these elements for each yellow element and connect the arrows as such.

Click Save.

Press Activate and your price drop reminder automation will be active!

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