How to set up a cross-sell campaign
Step 1. Create the scenario
From the left side menu options, select Ecommerce > Product Suggestions
Step 2. Select "Cross-sell promotion" and click Continue
Step 3. Set the time period
Type the timeframe on the "Not older than (days)" field box. You can also filter the number of visits by filling the "How much is N?" field box. Then click Next Step
Edit the description of the scenario and click Generate code. The scenario code will appear.
Step 4: Insert the code in
a dynamic campaign
Now that you have generated the code you can move on to the creation of the template of the abandoned cart email.
Create a new campaign as you learned at Build a new campaign article. Start modifying your template with the editor in order to have a layout of your choice (e.g. images, logos, text)
Then, you should Insert a Product Grid on the body of the email in order to identify the products from the abandoned cart by dragging and
- Select how many columns and rows you want
Activate the scenario box (there is a
drop-downmenu where you can find the scenario you have created in the previous step)
- Select the scenario you want and click Next
Then you can change the settings for the product template. You can change the color of the title,
Now the table is ready and looks like this. When you are done with the rest of designing click Save & Continue.
Just for testing it, send it to your own email.
Step 5. Set up the automation campaign
From the left side menu options, select Automation> New Automation
Create the automation
- Type the name and the description of the automation
- Click on the Ecommerce button. Then, add the trigger "Website On page" and type in the product code (sku) field an asterisk (*). The asterisk means that someone visited at least 1 product.
- Αdd a Delay to identify after how much time the automation will be triggered
Add the condition check "based on date". With this filter, you'll exclude from the automation people who actually made a purchase during the timeframe you have set (e.g. 2 days). That will prevent you from spamming your subscribers.
Click the button "Use an existing email"
Then, from the pop-up window select the Campaign you created previously. Remember this campaign should always be created in advance or before the creation of your Automation.
Now click Activate and the automation will be active!