How to set up a cross-sell campaign

Step 1. Create the scenario

From the left side menu options, select  Ecommerce > Product Suggestions

Step 2. Select "Cross-sell promotion" and click Continue

Step 3. Set the time period

Type the timeframe on the "Not older than (days)" field box. You can also filter the number of visits by filling the   "How much is N?" field box. Then click Next Step

Edit the description of the scenario and click  Generate code. The scenario code will appear.

Step 4: Insert the code in to  a dynamic campaign

Now that you have generated the code you can move on to the creation of the template of the abandoned cart email. 

Create a new campaign as you learned at  Build a new campaign article. Start modifying your template with the editor in order to have a layout of your choice (e.g. images, logos, text)

Then, you should Insert a  Product Grid on the body of the email in order to identify the products from the abandoned cart by dragging and  dropping  from the elements on the right.

1

Select how many columns and rows you want 

2

Activate the scenario box (there is a  drop-down  menu where you can find the scenario you have created in the previous step)

3

Select the scenario you want and click  Next

Then you can change the settings for the product template. You can change the color of the title,  price  and the CTA button as well as you can type a CTA text of your choice.

Now the table is ready and looks like this. When you are done with the rest of designing click Save & Continue. 

Just for testing it, send it to your own email.

Step 5. Set up the automation campaign

From the left side menu options, select   Automation> New Automation

Create the automation 

1

Type the name and the description of the automation

2

Click on the  Ecommerce button. Then, add the trigger  "Website On page" and type in the product code (sku) field an asterisk (*). The asterisk means that someone visited at least 1 product.

3

Αdd a Delay to identify after how much time the automation will be triggered

4

Add the condition check "based on date". With this filter, you'll exclude from the automation people who actually made a purchase during the timeframe you have set (e.g. 2 days). That will prevent you from spamming your subscribers.

Click the button  "Use an existing email"

Then, from the pop-up window select the Campaign you created previously. Remember this campaign should always be created in advance or before the creation of your Automation.

Click  Save 

Now click  Activate and the automation will be active!