What is ContactPigeon's Abuse Policy?

ContactPigeon has a no tolerance spam policy. ContactPigeon's customer support actively monitors large import lists and emails going to a large number of contacts. User accounts will be terminated if they send unsolicited email messages.  Please report any suspected abuse to us and attach the complete email in question, including headers. ISPs and Blacklists administrators may also contact us. We will take the appropriate action against the sender of the email in question.

How does ContactPigeon protect you, the user, from sending spam?

ContactPigeon is a permission-based email-marketing tool that follows the strictest permission-based philosophies:

  • Communication - Your subscriber registration page must state why you are collecting the site visitor's email address and how you plan to use their address. Additionally, by accepting our license agreement you have agreed to not sell or rent your lists.
  • Unsubscribe - Every email generated from ContactPigeon contains an unsubscribe link which automatically updates your subscriber lists to avoid the chance of sending unwanted emails to visitors who have unsubscribed. Those individuals who try to remove this link will be warned that they are doing so. If the link is removed or de-activated in any way, ContactPigeon will terminate the customer's account
  • Identification - Your email header information is correct because it is pre-set for you by ContactPigeon. Your email's "From" address is verified and already accurately identifies you as the sender.
  • Contact Information - all of your emails are pre-filled with your contact information including your physical address.

How should you use ContactPigeon?

As a user of ContactPigeon you may:

  • Send out a regular newsletter to a recipient who has opted-in to receive it
  • Send out information and content to recipients who have requested to receive content on that topic from your organization

You are forbidden to:

  • Harvest emails from web sites
  • Purchase lists (whether they are opt-in or not)
  • Have a pre-checked field on your subscription form
  • Have a subscription form that subscribes users to an unrelated list
  • Send out unrelated offers or unrelated content to your newsletter list
  • Add an email address into a list without the subscriber's permission
  • Email someone who has requested to be removed from your list
  • Utilize a list older than 6 months without reconfirming the recipients' subscriptions

Procedure for Handling Complaints

ContactPigeon has a no tolerance spam policy. Your account will be immediately terminated if you send spam. Spam is defined as unsolicited mass email to persons with whom you do not have a business relationship or have not requested (opted-in to) your mailing.

To determine whether you have sent spam we will:

  • Review the content of the message in question
  • Review your subscriber list for patterns common to harvested lists
  • Review the spam complaint
  • Review the records to see when the subscriber was subscribed and their IP address

Transfer of Subscribers

Please note that a subscriber subscribing to one of your lists does NOT give you permission to transfer them to other lists or send them content, even if it is through the same list, that differs from the content subscribed to.

Is there a law restricting spam?

Yes, there are numerous laws restricting spam, including the EUE-Privacy Directive 2002/58/EC, the United States' CAN-SPAM Act, the Austrialian Spam Act of 2003 and other laws that may apply to your country, province, or state. For more information, please visit Spam Laws.

Relevant Information

What is Spam?

Spam is unsolicited email also known as UCE (Unsolicited Commercial Email). By sending email to only to those who have requested and consented to receive it or there is a preexisting business relationship, you are following accepted permission-based email guidelines.

What constitutes consent?

The recipient of your email has been clearly and fully notified of the collection and use of his email address and has consented prior to such collection and use. This is often called informed consent.

What constitutes a pre-existing business relationship?

The recipient of your email has made a purchase, requested information, responded to a questionnaire or a survey, or had offline contact with you.

The Spam Test

  • Are you importing a purchased list of ANY kind?
  • Are you sending to non-specific addresses such as: sales@domain.com, business@domain.com, webmaster@domain.com, info@domain.com, or other general addresses.
  • Are you sending to distribution lists or mailing lists which send indirectly to a variety of email addresses?
  • Are you mailing to anyone who has not explicitly agreed to join your mailing list?
  • Have you falsified your originating address or transmission path information?
  • Have you used a third party email address or domain name without their permission?
  • Does your email's subject line contain false or misleading information?
  • Does your email fail to provide a working link to unsubscribe?"
  • Are you failing to process any unsubscribe requests that come to you via a reply to your email within 10 days or the request?

If you have answered yes to any of the above questions you may be labeled as a spammer.

If you have any questions or complaints please  contact us.

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